Healthcare
Zinnia Health: Complete Salesforce Rebuild
A complete rebuild of Zinnia Health’s Salesforce org: live hospital operations migrated with 99.9% uptime, patient calls, contracts, billing and insurance checks…
Support & optimization
Ongoing Salesforce support & optimization
Your Salesforce and digital systems need more than a one-time setup. We provide proactive support and regular optimization sprints, so your platforms stay fast, reliable and aligned with how your business is growing.
- Proactive monitoring
- Monthly optimization sprints
- Slack, email or your preferred channel
Covered by our support plans
- Admin support and troubleshooting
- New fields, Flows, reports and automation
- Data health and deduplication
- Performance monitoring and tuning
- User training and documentation
Keep improving
Systems that stand still fall behind
Your business changes every quarter: new products, new people, new processes. If your CRM and web systems do not keep up, teams build workarounds and the value of your investment drops.
Our support plans combine fast help when something breaks with planned optimization work. Every cycle we fix issues, ship improvements and report back on what changed and what to do next.
Ongoing support suits teams that…
- Have no in-house Salesforce or web developer
- Want improvements every month, not once a year
- Need someone to own data quality and performance
- Prefer one trusted partner for CRM and web
What we offer
Support & optimization services
Practical help today, steady improvement over time.
Our process
How our support works
A simple rhythm of support, improvement and reporting.
Initial audit
We review configuration, bottlenecks and usage patterns to build your support plan.
Ongoing maintenance
We monitor system health, respond to issues and suggest improvements.
Optimization sprints
Monthly or quarterly cycles focused on enhancements, automation and ROI.
Dedicated channel
Reach us on Slack, email or your preferred channel for fast resolutions.
Reporting & feedback
Regular summaries of what was fixed, improved or added, with next steps.
Saad was extremely professional and knowledgeable to work with. He was timely and proactive with release reminders, system updates and new ways to make our processes more efficient.
Stacey OkwumoSenior Business Systems Leader
Proof, not promises
Improvements we deliver for clients
Enhancements and automation from recent support work.
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FAQ
Support & optimization FAQ
What is included in a Salesforce support plan?
Troubleshooting, user and permission management, new fields, Flows and reports, data hygiene, release reviews and regular optimization work, scaled to the hours you need.
How do we request help?
Through a dedicated channel: Slack, email or your existing ticketing tool. You always know who is working on your request.
Do you also support websites and integrations?
Yes. The same team can support your Salesforce org, your website and the integrations between them.
Can we pause or change our plan?
Yes. Plans are flexible and can be adjusted as your needs change.
Explore more
Related Salesforce services
Free discovery call
Keep your systems improving every month
Tell us what is slowing your team down. We will propose a support plan that fits.